Service Experience

Process

A structured path from understanding the challenge to shaping and delivering the right experience.

01 / 08

Design Audit

  • Audit the Figma file for missing components, states, variables, and reusable assets.
  • Validate Design System completeness.
  • Review UX and interaction quality.
  • Resolve design gaps before handoff.

Final & Confirm UI

02 / 08

Handoff Document

  • Design System Tokens
  • Component Specs
  • Screen Specs
  • Interaction & Animation
  • Asset Export Guide
  • Edge Cases & Errors

03 / 08

Handoff Workshop

  • Preparation
  • Transfer
  • Alignment
  • Enablement

Review & Confirm Structure

04 / 08

Frontend Prototype

  • Technology Stack & Tooling
  • Project Structure
  • Engineering Guidelines
  • Design Standards
  • Cross-Technology Handoff

05 / 08

GA Implementation & QA

  • Tracking Plan & Event Mapping
  • GA / GTM Implementation
  • Conversion & Funnel Setup
  • Measurement QA & Validation

06 / 08

Analytics Monitoring

  • Dashboard Monitoring
  • KPI Tracking
  • Anomaly Detection
  • Data Quality Validation

07 / 08

Analytics Recommendations

  • Behavior Analysis
  • UX Opportunity Analysis
  • Strategic Recommendations
  • Next Iteration Planning

08 / 08

Next Iteration

  • Iteration Planning
  • Prioritized Backlog
  • Experiment Roadmap
  • Success Metrics